Core After-Sales Service Scope
Focusing on product installation and daily usage, providing accessory supply, question answering, technical guidance and other services. Relying on the factory’s production capacity advantages, quickly responding to agent needs without complex warranty processes, focusing on solving practical usage problems.
Problem Feedback
When agents/customers encounter problems during product installation and usage (accessory shortage/damage,installation doubts, product usage issues, etc.), take clear photos/videos of the problem, briefly describe the problem and send it to our after-sales team.
Rapid Response
The after-sales team responds within 24 hours, judges the cause of the problem based on the feedback information, and provides targeted solutions, online answers or technical guidance.
Accessory Supply
For accessory shortage or damage requiring replacement, the factory provides corresponding accessories at cost price without additional service fees, synchronously providing technical guidance for accessory replacement/installation to ensure normal product installation and usage.
Continuous Follow-Up
Logistics tracking information is provided after accessory shipment, confirming that the agent/customer has received the accessory and completed replacement/installation to ensure the problem is completely solved.
